Privacy Policy

Last Updated: December 5, 2024

1. Introduction

Welcome to LunaLull ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application LunaLull (the "App").

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect minimal information to provide and improve our services:

2.1 Information You Provide

• Feedback and Support: If you contact us or submit feedback through the App, we may collect your message content.
• Custom Mixes: Sound mix preferences and saved mixes are stored locally on your device.

2.2 Automatically Collected Information

• Usage Analytics: We collect anonymous usage data to improve the App, including features used, session duration, and app performance metrics.
• Device Information: Basic device information such as device type, operating system version, and app version for compatibility and troubleshooting.
• Crash Reports: If the App crashes, we collect diagnostic information to fix bugs and improve stability.

2.3 Purchase Information

• All purchases are processed through Apple's App Store. We do not collect or store your payment information.
• We receive confirmation of your subscription status from Apple to provide premium features.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the App
• To process and manage your subscription
• To respond to your feedback and support requests
• To analyze usage patterns and optimize user experience
• To detect and prevent technical issues
• To comply with legal obligations

4. Data Storage and Security

Your sound preferences and saved mixes are stored locally on your device and are not transmitted to our servers.

We implement appropriate technical and organizational security measures to protect any information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

5. Third-Party Services

We may use third-party services that collect information:

• Firebase Analytics: For anonymous usage analytics and crash reporting
• Apple App Store: For processing subscriptions and purchases

These third parties have their own privacy policies addressing how they use such information.

6. Data Retention

We retain collected information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Anonymous analytics data may be retained for up to 24 months to analyze trends and improve the App.

7. Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• The right to access information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt-out of analytics collection

To exercise any of these rights, please contact us using the information below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

10. Contact Us